Returns & Refund Policy

At Bulk Buy Distributions, we’re committed to ensuring a smooth, professional buying experience for all our valued customers. As a wholesale distributor of top U.S. brands, our products are handled, packed, and shipped with precision. Please review the following return and refund policy before placing your order.


Return Window:

  • Customers must notify Bulk Buy Distributions of any issue within 48 hours of receiving the order.

  • Requests made after 48 hours of delivery will not be eligible for review.


Β Return Eligibility:

Β If the Product Is Incorrect or Damaged:

  • If the received item is damaged in transit or does not match the product description, you may request a review for return or replacement.

  • Clear photo/video evidence of the issue must be provided.

Β If the Product Matches the Description:

  • Due to the nature of wholesale and bulk sales, returns based on change of mind or buyer error are not accepted.

  • All such orders are considered final sale and not eligible for return or refund.


Condition of Returned Items:

  • Any approved returns must be in their original, unused, and undamaged condition, with all original packaging intact.

  • All returns are subject to inspection and approval by the Bulk Buy Distributions team.


Return Authorization Required:

  • Returns are accepted only with prior written authorization from our team.

  • Do not send back any items without confirmation β€” unauthorized returns will be refused.

  • To request a return review, please contact us at:
    πŸ“§ returns@bulkbuydistributions.com


Β Refund Procedure:

  • If a return is approved, refunds (if applicable) will be processed as store credit or product replacement.

  • Refunds/credits are only processed after the returned item is received and inspected.


Return Shipping Responsibility:

  • The buyer is responsible for all return shipping costs.

  • We recommend using a trackable, insured shipping method.

  • We are not liable for returns lost or damaged during transit.


Additional Notes:

  • Orders placed under promotions, clearance, or bulk discounts are considered final sale and are not eligible for return.

  • Bulk Buy Distributions reserves the right to reject return requests that do not meet the criteria outlined above.


πŸ“ž Need Help?

For any concerns related to your order, please contact our support team at:
πŸ“§ Sales@bulkbuydistributions.com
🌐 https://bulkbuydistributions.com

FAQs - Bulk Buy Distributions

Frequently Asked Questions

How do I apply for a wholesale account?

To apply for a wholesale account, go to our website and click on the 'Wholesale Account' section. Fill out the required form with your business details, including tax ID and resale certificate. Once submitted, our team will review the application and respond within 2–3 business days. Approved customers will gain access to our exclusive pricing and product catalog.

Does Amazon accept your invoices?

Yes, we provide commercial invoices that are accepted by Amazon for ungating purposes in most categories. However, approval depends on Amazon’s internal verification process and your seller performance history. While many sellers successfully use our invoices, we do not guarantee ungating outcomes. We also provide support if guidance is needed for submission.

Are you authorized distributors for the products?

We work directly with brands, manufacturers, and authorized distribution partners. While we do not always hold Letters of Authorization (LOAs), all our inventory is legitimate and traceable. Each order is shipped with a valid invoice, which includes the product details, our business information, and payment confirmation.

Do you allow sales on Amazon, Walmart, or eBay?

Yes, our products can be sold on marketplaces like Amazon, Walmart, and eBay. We do not impose any selling restrictions. However, you are responsible for following the terms and listing rules of each platform. If a brand or category is restricted, you must ensure that you are eligible to sell it.

What payment methods do you accept?

We accept ACH transfers, wire transfers (domestic and international), and Wise payments. Occasionally, credit or debit card payments may be allowed for verified accounts. Payment instructions are provided with each invoice, and we do not ship orders until full payment is received and confirmed.

Do you offer ungating help?

Yes, we assist with the ungating process for Amazon sellers. Our team can walk you through the documentation process, and our invoices are tailored for Amazon submission. Although we cannot guarantee ungating success, we’ve helped many sellers unlock restricted categories with ease.

Do you guarantee invoices will be accepted?

We do not guarantee invoice approval by Amazon or any platform, as final acceptance is at their discretion. That said, we ensure our invoices include all required elements such as business details, product descriptions, quantities, and payment confirmation. Many sellers have used our invoices successfully.

Do you accept returns or offer refunds?

We do not accept returns unless a product arrives damaged or incorrect. You must notify us within 48 hours of delivery with clear photos of the issue. Returned items must be unused, in original packaging, and approved by our support team. Refunds are issued as store credit or replacement only.

What is your MOQ (Minimum Order Quantity)?

MOQ varies by product and is clearly listed on each product page or line in the catalog. Some products have a low MOQ of 20–30 units, while others may require full-case orders. Bulk discounts apply on higher volumes. Contact our sales team for tiered pricing inquiries.

What is your lead time?

Lead times depend on product type and stock availability. In-stock items typically ship within 3–5 business days. Custom orders or high-volume items may take 1–3 weeks. You will receive updates and tracking information via email once your order is processed.

How do I contact customer support?

You can reach us by emailing sales@bulkbuydistributions.com. Our support team is available Monday through Friday and aims to respond to all queries within 24 hours. You can also use the contact form on our website for general inquiries and order-related support.

Do you provide LOAs (Letter of Authorization)?

No, we do not provide Letters of Authorization. We only issue official paid invoices, which include product details and company information. These are often sufficient for ungating and platform verification but do not replace brand-issued LOAs.

Are there any MAP policies?

Some of the brands we carry may require sellers to follow Minimum Advertised Pricing (MAP) policies. These will be clearly indicated in the product catalog or on your invoice. As a seller, it is your responsibility to comply with such terms when reselling products online.

Do you offer quantity discounts?

Yes, we offer volume-based discounts on select products. The more you buy, the more you save. Our discount tiers typically begin at $1,000 and go up to 9% off depending on order volume. Contact our sales team to discuss custom pricing for large or recurring orders.

Do you offer prep services for Amazon/Walmart sellers?

Yes, we provide complete prep services including labeling, bagging, bundling, and carton forwarding. Our team follows Amazon FBA and Walmart fulfillment guidelines. Pricing starts at $1/unit and varies by complexity. Prep is done in-house before shipping to fulfillment centers.

Is free shipping available?

Shipping is not included in product pricing. We calculate shipping based on weight, volume, and destination. Our team works with trusted logistics providers to ensure timely and cost-effective delivery. Final shipping charges are reflected on your invoice.

How can I check order status?

Once your order is processed, we will send a tracking number to your registered email. You may also reach out to sales@bulkbuydistributions.com for status updates. We strive to keep all customers informed throughout the fulfillment process.

Can I get a proforma invoice?

We do not issue proforma invoices. However, if you need a quote before committing to an order, we can provide an unofficial summary or estimate. Only paid invoices are provided after the order is confirmed and payment is completed.

Can I modify my order after payment?

Order modifications may be allowed within 24 hours of payment confirmation. This includes SKU changes, quantity adjustments, or shipping method updates. All changes must be approved by our team and are subject to stock availability at the time of request.

Are all your items brand new?

Yes, all our products are brand new, factory-sealed, and sourced from reliable, authorized channels. We do not sell returned, refurbished, or liquidation items. Quality is checked before shipment to ensure customer satisfaction and brand compliance.

Do you offer dropshipping?

No, we do not offer dropshipping services. Our business model is designed for bulk buyers, resellers, and retail stores. All products are shipped in bulk to the buyer’s warehouse or fulfillment center. We focus on wholesale logistics and high-volume orders only.

You can contact us through our contact page! We will be happy to assist you.

Customer support

Phone +1 804 487 6898